Reservation code: Itinerary: Email address:. Please update: Email Address. Purchase pay-later reservations. Send refund request Auto refund to Travel Voucher Ticket refunds are permitted when customers buy tickets online. They are not permitted when customers buy tickets at ticket offices or through agents.
Auto refund is processed at least over 3 hours prior to the departure time of the first sector. Reservation Code. Within 72 hours after receiving an email notification of tickets and ancillary services purchased on Vietnam Airlines' website and app, please login here to declare Value Added Tax VAT invoice information.
Cancel segments. Last name. Are you sure to cancel your flight s? Change Cancel Segments. Notify You have completed your flight cancellation with the following information. You may buy Pre-paid Baggage at least 6 hours before departure. Please enter one of the following:. Ticket Number Reservation code. Reservation Code : Email Address :. Buy Voucher. About Collection and Use of Personal Information. Please visit here for more details.
OTP Verify. OTP code. Web Checkin is available 24 to 1 hour before flight departure Please ensure you input the family name as it appears in your ticket. Frequent Flyer number. Departure City If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance. Airport Flight Number. Today Nov 15 Tomorrow Nov 16 Departure day.
Flight Number. Travel Information Check-in. Telephone Check-in. In Town Check-in. Kiosk Check-in. Airport Check-in. Check-in Timing. Some domestic airports accept check-in online. South East Asia. North East Asia. Online check-in requirements: Click here to see more details. Online check-in steps For passengers who have provided their email address when purchasing tickets and making a reservation, we will send an online check-in invitation to the email address 24 hours before the flight's scheduled departure time.
Passengers can access the link in the invitation to complete the check in without having to provide the itinerary information again. For passengers who have not yet provided an email address, please check in online according to the instructions here. Receiving online boarding pass. Arriving at the Airport For domestic flights, please note the following information: If you do not bring checked baggage, you are allowed to go directly to the departure gate area.
If you carry checked baggage, please go to the online check-in counter at the airport to get your regular boarding pass. For international flights, passengers are required to show up in person at the Vietnam Airlines online check-in counter at the airport in order to have their boarding pass and identification verified by staff according to regulations.
Passengers must be present at the online check-in counter before the counter closes. Boarding gates may vary depending on actual operation.
Please check the information at the airport. Service is available from 12 hours up to 02 hours prior to departure time. Passenger rights and responsibilities Restrictions for travellers in connection with COVID pandemic Special assistance at the airport: what is it and how to order it? Your eSky account: what does it give and how to use it?
Airport counter check-in Share:. Check-in desks After arriving at the airport, you can find information about check-in for your flight on special information boards. Step by step Find the appropriate check-in gate point for your flight. Have your documents ready — passport or national ID , online reservation booking number code , or a paper copy of your ticket if you have one.
At the check-in desk, you will be asked to present the documents listed above, and you can hand over checked baggage which will be weighed and then sent to be loaded onto the plane. After presenting your documents and checking your baggage, you will receive a boarding pass which enables you to board the plane. Once the check-in procedure is completed you should proceed to the appropriate gate, where each passenger undergoes a security check.
During the security check, passengers must place objects like keys, telephones, belts, electrical equipment, as well as coats, jackets, and scarves in the baskets provided and put them on the conveyer belt.
After the security check, you can proceed to the appropriate gate, where you will then board the plane. The boarding time is indicated on your boarding pass. At boarding time, airport staff will make an announcement informing passengers they may board the plane.
Self-service check-in at the airport To avoid queues at check-in gates, you can use self-service check-in machines, which are available at most international airports.
Supply the machine with details from the ID card you used when buying your ticket as well as the number code of your booking confirmation. If the machine allows it, you can choose your seat on the plane, or the system will automatically assign you a seat. Take the printed boarding pass with you — it is required to board the plane.
Self-service check-in at the airport is free of charge. Economy class check-in Passengers of regular airlines who have purchased a flight in economy class can choose from a number of check-in methods: check-in at the airport self-service check-in at the airport online check-in telephone check-in via voice connection or data transfer Not all airlines offer a telephone check-in option however, Polish Airlines LOT have such an option available in their offer as a voice connection.
First class check-in For passengers who have purchased seats in first class and in business class on certain airlines as well , regular airlines provide special baggage drop-off points. Watch the video. If a flight is oversold , those who checked in last might have a higher risk of being bumped from the flight though this varies by airline and fare, and involuntary bumps are rare; the airline will start by offering vouchers to volunteers. If you're not checking luggage, you can skip the check-in desk at the airport and head right to security.
At check-in, Southwest passengers are assigned a letter, starting with A, and a number Group A boards first with A1 the first passenger within the group , followed by Group B, etc. Most airlines open online check-in 24 hours prior to the flight. Some have a slightly longer window, up to 36 hours before the flight.
Be sure to confirm the exact time with your airline. Typically you only need to check in once for your outbound itinerary and once for the return, particularly when all your flights are booked together. If you can't check in online—some airlines require you in-person check in for certain flights, especially when flying internationally—make sure you get to the airport with adequate time before your flight, as you might need to wait in a long line.
Yes, you can check in online for a flight even if you plan to check bags. You may need to use a self-service kiosk at the airport to print luggage tags before depositing your bags on the conveyor belt, or you might have to see a desk agent.
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